TO MAKE A PAYMENT ONLINE, RETRIEVE YOUR RESERVATION OR CANCEL
Click on the "My Reservation" link on the top menu bar. Enter your Confirmation Booking number and last name of the Lead Passenger and click "Search". Scroll to the bottom of the page to process your request.

For helpful information about our policies, terms and conditions, please view our Terms & Conditions page.

Enter your flight information into your airline account online and submit for miles.

How do I make a change to a reservation?

Go to "My Reservation", enter the booking number along with the lead passenger's last name and make your change. There may be a charge added depending on the change. See Terms & Conditions for more information.

Where do I get a boarding pass or e-ticket?

All you have to do is check-in with the airline to get an e-ticket/boarding pass.

How do I get a refund?

If you want to cancel a trip and receive a refund, go to "My Reservation", enter the booking number along with the lead passenger's last name and follow the prompts to cancel your trip. There may be cancellation charges incurred. See Terms & Conditions for more information.

I cannot book my reservation online, what do I do?

We're sorry for any inconvenience this may have caused you. Sometimes, certain hotels do not allow for multiple rooms; have number of guest per rooms restrictions; may be blacked-out; or are not available for the days you've selected, or flights are not available. The best way to book your trip now would be to call our Vacation Specialist.

How do I get a confirmation email for my vacation?

It will be sent to you automatically after you've made a reservation. If you do not receive a confirmation, it may be because your email address was incorrectly entered. Please email MyRes@ecasual.com for customer support.

How can I access my reservation online?

Go to "My Reservations", enter your booking number and lead passenger's last name to view your reservation. There may be a charge added depending on the change. See Terms & Conditions for more information.

What is an all inclusive vacation?

All-inclusive vacations include all your hotel meals, beverages, and property activities, taxes and fees. An all-inclusive vacation is a hassle-free way to relax and manage spending. Each all inclusive resort has different features and activities to offer.

Help - I need customer service.

For assistance and support with any other matters, please email info@ecasual.com or call 1-888-735-2940.


Cruise Guide
What is included in my cruise purchase?

The price of your cruise ticket includes your sea transportation, your stateroom, on board activities and entertainment, meals and snacks, drinks (non-alchoholic or specialty) and the chance to enjoy all that cruise life has to offer.

This varies per cruise line but typically the following are not included: Air transportation, medical services, on board purchases, shore excursions, photography, beauty salon/barber shop and spa services, gambling and porterage.

Check in time will be noted on your cruise documents. The earlier you arrive, the more time you will have to settle in and enjoy your day aboard.

Each cruise line has contingency plans in place to ensure the safety of their passengers, and will accommodate them as best they can should there be any out of the ordinary circumstance beyond their control. We recommend you purchase travel insurance, which is a little investment for your overall peace of mind.

Generally all tips are included in your total cruise price with the exception of your spa and salon services and possibly your Cabin Porter. If you would like to reward any attendant on board for exceptional service, it is customary to do so the last day or evening of the cruise. You can verify what is appropriate with the Information Desk on board.

You'll find the cruise line will have an array of excursion options for you to chose from. Ideally, make your decisions and purchases for excursions on the first day of the cruise to ensure space is available. The more popular excursions book fast.

Many cruise lines offer an electronic golf practice station to hone your skills. Generally, an excursion for a golf outing will be available. Check with the Information Desk.

Depending on your destination, pack according to the anticipated weather conditions including casual clothing and possibly semi-formal dinner clothing should the cruise have a "formal night". Generally, shorts are not allowed during evening dining - but check your cruise itinerary to be certain.

Larger ships have more shopping than smaller ships, and land destinations have more shopping for gifts, clothing and necessities. Most cruise ships have a gift shop/mini-mart and jewelry. Clothing options are typically more casual attire.

Enjoy peace of mind while you are away from home. Give friends or relatives the ship's contact information on how to telephone you. First check the information provided with your cruise documents on how to contact the ship. Here is a list of numbers for your reference. They are subject to change, so always check your cruise documents or contact the cruise line to verify the latest emergency call numbers. Some cruise ships have an Internet Cafe, providing you with pay as you go access to email and the web.

Carnival Cruise Line 877-225-7447
Celebrity Cruises 877-266-1020
Disney Cruise Line 888-322-8732
Holland America Line 900-225-5425
Norwegian Cruise Line 888-627-4477
Princess Cruises 900-225-5744
Royal Caribbean 888-724-7447

Most cruise ships have designated bars and gaming areas. Smoking and non-smoking areas are designated throughout the ship. Passengers must be 21 years old to purchase alcohol or gamble.

Special dietary requests should be made at time of booking to ensure your needs are met.

Special occasion requests should be made at time of booking. We can assist you with your special cruise event. Just let us know what you would like and we will contact the cruise line on your behalf.

You will need proof of citizenship with either a seal-stamped birth certificate or better yet, a passport and one other from of photo identification such as drivers license or military I.D. This info must be presented at port at time of boarding. Each passenger must have a passport if traveling by air outside the U.S. For more up-to-date info go to www.travel.state.gov to verify proper documentation requirements.

To avoid having to pay customs tax on previously owned property upon re-entry, U.S. residents should have a receipt or register with customs prior to departure for their foreign-made cameras, expensive jewelry, video cameras, radios and other electronic equipment. Customs will issue a certificate of ownership so you can avoid duty and taxes upon your return home. For more information, contact the Department of the Treasury, U.S. Customs Service, Washington, D.C.

1. Be sure to carry a supply of all prescription drugs and medications sufficient to last until you get home. You may not be able to get your particular medication on board or in port.
2. Be sure to place all medications in a carry-on bag. Checked baggage could be delayed or lost.
3. Be sure to carry a written list of all medications - and their dosages - on your cruise. Written prescriptions if possible.
4. If you have a medical condition, bring medical records from your doctor. If you have a heart condition, bring your most recent EKG.
5. Always carry your all your physician's phone numbers.
6. If you are at risk for medical emergencies, inform your doctor about your cruise plans.
7. The cruise ship may not have all equipment and/or medications necessary to meet your needs. Make sure all special needs (mobility aids, oxygen, ADA equipment, etc.) are told to the ship prior to your cruise.
8. Don't leave home without travel insurance. Coverage should include pre-existing conditions, medical evacuation and emergency treatment worldwide. Onboard medical services may be charged to your cabin.
9. Ships Electrical Current Capability - Most cruise ships: North American standard, 110 volts AC. Some also have use European standard 220 volts AC.

Most cabins offer 2 twin beds that can be positioned into a larger queen size bed. Other features typically included a dresser and vanity area, private bath with shower, closet, with hangers, bath towels. beach chair towels and additional linens or pillows if needed. You will need to supply you own toiletries and hair dryer. Irons and ironing boards are available upon request, as well as laundry service. Check with you Cabin Porter for additional services. Room service is generally available around the clock, depending on the cruise line and is included in the total price of your cruise. Enjoy.